Refund Policy

Last updated: January 1, 2026

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At MoziStream, we want you to be completely satisfied with your IPTV subscription. This policy explains refund availability, the request process, and applicable exceptions.

1. General Policy

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content, we are unable to offer refunds after credentials have been delivered and activated. We strongly encourage using our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If MoziStream experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end and not caused by your ISP, device, or third-party apps.

2.2 Duplicate Charge

If charged more than once for the same plan due to a technical error, you are entitled to a full refund of duplicate charge(s). Proof may be required.

3. Non-Eligible Situations

  • Change of mind after purchasing
  • Wrong plan selected
  • Issues with your internet connection or device
  • Account suspended for Terms violation
  • Unused subscription time
  • Content library changes

4. How to Request

  1. Email [email protected] with subject: Refund Request - [Your Email]
  2. Include: full name, account email, purchase date, issue description, payment reference
  3. Submit within 7 days of the qualifying event
  4. Our team responds within 3 business days

5. Try 1 Month

MoziStream offers a Try 1 Month to evaluate the Service. Request yours at mozistream.com/pricing.html or email us.

6. Processing

Approved refunds return to the original payment method within 5-10 business days.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

8. Changes

Policy updates posted at https://mozistream.com/refund.html.

9. Contact

Email: [email protected]
Website: https://mozistream.com